offshore services

Redefining the Telco Landscape

From Hyper-Personalized Digital Experiences, Intelligent Networks to Industries of the Future

The global telecom industry is undergoing rapid evolution, driven by technological advancements and shifting market dynamics. To stay relevant in this fluidic environment, telecom companies are transforming into tech-driven organizations. They aim to deliver exceptional customer experiences, unlock new revenue streams, and innovate continuously by leveraging cutting-edge technologies like 5G, edge, AI/ML, cloud, and more.

At the heart of this transformation is the convergence of connectivity, intelligence, and experience. Telcos are embracing open frameworks, adopting platform-driven approaches, and investing in sustainable, future-ready solutions to redefine their role in the digital economy.

If you’re seeking innovative solutions to accelerate your telecom business, let’s connect. Together, we can navigate the evolving telecom landscape and craft tailored solutions to address your unique challenges.

what we do

Leading growth with 4G/5G services.

Leading growth with services for 4G/5G-enabled enterprises

Fiesttech Consulting leverages the power of enhanced connectivity to drive Industry 4.0 transformation by delivering solutions for a wide array of complex automation use cases across verticals. As a value-added systems integrator, we enable service providers to offer innovative services beyond connectivity for their enterprise customers, including IoT, private networks, and edge computing.

Differentiating through customer experience

Differentiating through customer experience

Deep customer satisfaction drives high retention, directly enhancing service providers' profitability. Fiesttech Consulting enables leading Telcos by designing and developing intuitive customer interfaces, AI-enabled CX/DX solutions, marketplaces, intelligent analytics, 360-degree customer experience management solutions, and more—tailored to their evolving needs. This ensures consistently high ROI.

Leveraging data and AI

Leveraging data and AI for enabling your techco journey

Leveraging deep expertise in Data & AI, Fiesttech Consulting empowers Telcos to transform into Techcos. Agentic AI capabilities enhance customer engagement and enable intelligent network operations, unlocking significant value. From defining data strategy to delivering hyper-personalized customer interactions, pre-emptive fault detection, and churn prediction, Fiesttech Consulting drives transformative impact across the business.

System integrators for telco digital transformation

System integrators for telco digital transformation

As a trusted system integrator, Fiesttech Consulting modernizes the telco ecosystem with next-generation digital OSS/BSS platforms and solutions that are cloud-native and compliant with telecom industry standards. We enhance agility, scalability, and efficiency through AI-enabled network operations, automation, and API management. Leveraging 5G, IoT, and intelligent analytics, Fiesttech Consulting reduces TCO, streamlines operations, and unlocks new revenue streams.

MVNO/MVNE enablement

MVNO/MVNE enablement

As MVNOs transition beyond B2C and expand into B2B services, continuous differentiation is vital through the adoption of new technologies, industry expertise, and innovations in customer experience. Fiesttech Consulting collaborates with leading MVNEs and MVNOs, providing technology consulting across the entire CLM, including O2C, billing, reconciliation, solution development, delivery, CRM/ERP optimization, and M&A consulting.

Product engineering

Product engineering

Fiesttech Consulting's design thinking approach, built on a product mindset, unlocks immense value through a unique framework:
• Identify breakthrough tracks through discovery workshops
• Create a roadmap of high-value functionality, prioritize and finalize the use case(s)
• Implement the PoV (proof of value) with a rapid prototyping approach, enabling incremental value realization
• Ensure delivery excellence with Agile software development and distributed Agile squads

Here are some leading technology partners we collaborate with to drive telco innovation.

A man wearing headphones and taking with virtual AI assistant.

Enterprise GenAI-based virtual assistant to improve productivity

Conceptualized an enterprise-level conversational AI solution for a leading Middle-East telco tower company, aimed at enhancing employee engagement and efficiency. The on-premises LLM-based chatbot caters to Operations, Finance, and HR users, streamlining their workflows.

Impact: Increased employee productivity, improved decision-making, and enhanced organizational compliance.

A man smiling at his laptop.

Intuitive customer experience through B2B platform

Defined a project vision to enhance digital sales and lead generation for a leading Middle East operator via a B2B platform. Conducted workshops to create a comprehensive Business Canvas model addressing key aspects such as problems, solutions, value propositions, metrics, inspirations, and customer segments. Offered valuable recommendations, overhauled the Information architecture, and implemented a fresh visual design for a customer-centric approach, transitioning from a business-centric model.

Impact: Improved customer experience, enhanced digital sales, and streamlined lead generation

Graphical representations of patterns.

ML-driven pre-emptive fault management for improved service delivery

Developed a framework and solution for pre-emptive fault detection and localization for the largest telecommunications provider in Europe. This network analytics platform ingests and processes both batch and streaming logs, enabling data pipelines and machine learning models to detect anomalies and support predictive insights.

Impact: Maintained high quality of service (QoS), avoided SLA violations, and ensured high customer satisfaction.

A person using touchscreen device.

Accelerating customer engagement with Salesforce Marketing Cloud

Developed customized customer journeys and automated campaigns for a leading British MVNO in Salesforce Marketing Cloud, leveraging purchase history and network tenure for personalized engagement. The solution included real-time data transfer and server-side JavaScript-based offer recommendations, ensuring targeted communication and effective campaign tracking.

Impact: Improved customer acquisition and retention by delivering highly targeted campaigns. The solution led to a 30% increase in engagement, a 20% boost in conversions, and a 15% reduction in customer opt-out rate.

 

 

 

 

 

ericsson
A1
Nokia

I want to express my gratitude for the enormous work and professionalism by each one of you over the last few months, weeks and days that have made a difference in making FDP CIS into Airtel Store and a reality pan-India.

…1st industrial application using Assisted Reality with partners and experts to develop services that use 5G technology and bring added value to the economy…

Fiesttech Consulting has been a perfect partner to work. Collaboration, agility, flexibility and lot of innovation are the key things in this partnership…

We are powered by our technology-driven CoEs & practices.